Handover Packets: Small Format, Big Debt Reduction

Shift debt hides in polite messages. 'FYI, still watching' creates ambiguity that the next analyst pays for. Triage Clock compresses handovers into a packet: queue slice, explicit unknowns, and the next action if nothing changes.

We simulate noisy bridges on purpose. Participants learn to write for tired readers. The rubric rewards verbs and boundaries, not thoroughness theater.

Managers receive a one-page debt explainer they can use in staffing conversations without blaming individuals. The goal is structural: predictable overlap minutes beat heroic saves.

If you adopt one habit from the module, make it this: end every overlap with a single sentence your successor can quote in an incident timeline without editing.