Alert Triage
Triage Clock: Shift Handovers That Stick
Micro-labs on shift change, overlap notes, and queue debt so analysts inherit context instead of resetting investigations.
- Duration
- 10 days · intensive micro-labs
- Format
- Team cohort
- Price (KRW)
- ₩360,000
- Filters
- Foundations · Short bursts
Overview
Pairs run overlapping shifts in the simulator, score each other's handover packets, and iterate on a team template you can take home.
What is included
- ✓ Handover packet rubric
- ✓ Overlap shift simulator
- ✓ Debt meter for aging alerts
- ✓ Quiet hours policy prompts
- ✓ Manager one-pager on healthy overlap
- ✓ Voice memo practice for verbal handoffs
- ✓ Exportable shift calendar suggestions
Outcomes
- 1. Reduce repeated work across shift boundaries
- 2. Make inherited queues legible in under ten minutes
- 3. Agree on a lightweight debt policy with managers
Lead facilitator
Hana Sorell
Lead SOC instructor focused on analyst coaching and measurable queue hygiene.
FAQ
No. Follow-the-sun teams benefit most, but any handoff-heavy queue can reuse the packet structure.
Participant notes
“Triage Clock fixed our vague 'FYI' handoffs. The debt meter sparked a real conversation with leads.”